Terms & Conditions
Countywide removals Ltd – terms and conditions 2018-2028 On booking our services you are in agreement.
1 Explanation of wording
1 Any reference in these conditions to “we” or “us” is a reference to the Contractor.
2 Any reference in these conditions to “you” is a reference to our Customer.
- Flatpack furniture:
We will dismantle move and rebuild flatpack furniture. If we agree to do so however due to its vulnerability we will not be held responsible for any wear and tear caused by the handling process unless we cause any damage by negligence.
- Self packed items:
We will not be held responsible for any breakages to items you have packed yourself unless we cause the damage by negligence. It is our customers responsibility to mark clearly on boxes how it should be handled and the position it should be kept in during transit. If we provide the packing service we will take full responsibility for any damage only when we provide an un packing service also unless sufficient evidence can be found proving negligence by us.
We can remove and refit appliances upon our customers request(excluding gas appliances). If we agree to providing this service we will not be held responsible for any problems encountered during or after the process.
People outside our team that want to help our customers:
We can allow our customers friends and family help with the move if requested and if we believe it is safe to do so but is at their own risk. Under no circumstances should anyone except our team members enter our vehicle. If someone enters our vehicle they do so at their own risk. If we place an item at the rear of our vehicle ready for a team member to collect and someone not on our team collects it it is at their own risk and that item is no longer considered insured by us.
- Children & animals on site at the time of our service.
It is our customers responsibility to keep people and animals in a safe location during the time we are working. We will inform our customers if we think a person or animal is in danger or could cause us danger. Children who are on the location must be supervised by a responsible adult at all times.
- Paint and decor.
We will not be held responsible for any minor marks made in paintwork or wall coverings unless caused by negligence. We are very carful and considerate when it comes to customers property.
1 Quotations do not include customs duties or any other levies of fees payable to government or other statutory bodies and all such duties of fees will be payable by you in addition to the quoted price.
2 2.b. Although we may quote a fixed price on some of our work we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation.
1 If due to the delay on your part the work is not carried out or completed within 3 months of the quotation date.
2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.
3 We have to collect or deliver goods above second floor level.
4 We supply any additional services.
5 There are delays outside our reasonable control.
6 Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles.
7 Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require.
8 In all these circumstances you will be responsible for the extra charges.
1 Quotations include a removals insurance premium but the payment of the premium creates a separate contract between the insurer and you which is subject to the terms and conditions of the Insurer. A summary of the cover provided and main exclusions from the cover is enclosed with these conditions.
2 Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your signed acceptance of our quotation does not constitute a contract between us until you have our confirmation that we can move your goods on the requested date.
1 Work excluded from our quotations
Unless previously agreed we will not:
1 Dismantle or assemble unit-furniture, fitments or fittings.
2 Disconnect or reconnect appliances, fittings or equipment.
3 Remove or lay fitted floor coverings.
4 Move night storage heaters unless they are dismantled.
5 Move or store any items excluded under Clause 4.
1 Excluded property
The following items are specifically excluded from the Contract and will not be removed :
1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins or goods or collections of a similar kind.
2 Potentially dangerous , damaging or explosive items.
3 Goods likely to encourage vermin or other pests or to cause infection.
4 Any animals and their cages or tanks including pets, birds or fish.
5 Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose any such goods which are listed under paragraphs 4.b, 4.c or 4.d.
1 Customer’s responsibility
It is your sole responsibility to:
1 Declare to us the proper value of the goods being removed and/or stored.
2 Obtain at your expense all documents necessary for the removal to be completed.
3 Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error.
4 Prepare adequately and stabilise all appliances prior to their removal. Other then by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from these matters.
1 Ownership of the goods
By entering into this contract you confirm to us that:
1 The goods to be removed are your own property or
2 You have the authority of the owner of the property to make this contract in respect of the goods to be removed or stored.
3 You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.
If you cancel this contract we may charge according to how much notice you provide prior to the agreed removal date:
- Between 2-7 days: 10% of the total removal charges.
- 24-48 hours: 25% of the total removal charges.
- Less then 24 hours: 50% of the total removal charges.
1 Payment of removal charges
Unless you have our agreement to the contrary you must pay our charges on the day of your removal(see payment methods in price guide).*Cheques are only accepted within a 10 mile radius of Consett. Interest at 2% per month calculated on a daily basis, is charged on all overdue accounts.
Refunds of deposits may be accepted upon proof that the customers job was cancelled and not re booked at non fault of their own.
We do not give refunds other than in the circumstance above.
1 Our liability for loss or damage
1 In the event of our losing or damaging your goods we will pay for the reasonable costs of the repair or replacement (less wear and tear) of the item if we have been negligent.
2 In the event of a total or partial loss or damage to your goods, we will not be liable for the following:
1 “new for old” replacement value for lost or damaged goods.
2 any loss or damage which is not caused by us.
3 any unforeseeable additional costs you might incur as a result of loss of a particular item.
If you require insurance cover for any of the matters set out above you will need to arrange that independently.
1 Delays in transit
If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your goods, we will take them into store.
This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at our expense.
1 Damage to premises
We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within FOURTEEN DAYS unless you request a reasonable extension which must be agreed in writing.
1 Time scale for claims
We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing within FOURTEEN DAYS of either collection by you or delivery by us to their destination.
1 Our rights to withhold goods
We have a legal right to withhold goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of withholding your goods and these terms and conditions will continue to apply.
1 Sub-contracting the work
We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you.
If we do sub-contract these terms and conditions will still apply in full.
1 Whole agreement
These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing.
This contract is subject to the laws of England and Wales.